Privacy Policy

Privacy Policy for Pinnacle Dental Centre

Effective Date: March 10, 2026

At Pinnacle Dental Centre, we are committed to protecting the privacy and confidentiality of our patients' personal and medical information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data in compliance with the Kenya Data Protection Act, 2019.

1. Information We Collect

We collect information to provide high-quality dental care and a seamless website experience. This includes:

• Personal Identification: Name, date of birth, gender, and National ID/Passport number.
• Contact Information: Phone number, email address, and physical address.
• Health Information: Medical history, dental records, X-rays, treatment plans, and insurance details.
• Technical Data: IP address and browsing behavior via cookies when you visit our website.

2. How We Use Your Information

Your data is used strictly for professional purposes, including:

• Scheduling appointments and sending reminders.
• Providing dental treatments and consultations.
• Processing insurance claims and billing.
• Improving our website and patient services.
• Legal and regulatory compliance as required by Kenyan law.

3. Disclosure of Information

We do not sell your personal data. We may share your information only with:

• Medical Professionals: Referrals to specialists or labs for your treatment.
• Insurance Providers: To facilitate payment for services rendered.
• Legal Authorities: When required by law or to protect the safety of our patients and staff.

4. Data Security

We implement robust technical and organizational measures to secure your data. Digital records are encrypted and stored on secure servers, while physical records are kept in restricted-access areas. However, please note that no method of transmission over the internet is 100% secure.

5. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request updates to inaccurate or incomplete information.
• Deletion: Request the erasure of your data (subject to medical record retention laws).
• Objection: Object to the processing of your data for marketing purposes.

6. Cookies

Our website uses cookies to enhance user experience. You can choose to disable cookies through your browser settings, though this may affect some website functionalities.

7. Contact Us

If you have questions regarding this policy or wish to exercise your data rights, please contact our Data Protection Lead: